Be a VIP!

The VIP Customer Program is your chance to earn shopping credit on your purchases while getting access to exclusive product and perks!

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Instant Rewards

Pay $55 and get $25 in VIP Credit when you sign up!

Join Now

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VIP Benefits

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Earn Credit

Earn 15% shopping credit of retail amount paid

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Freebies

Get a free Stamp of the Month with qualifying purchase

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Specials

Access to exclusive specials throughout the year

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Bonus

Get $25 VIP Credit when you sign up

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Frequently Asked Questions

  1. Sign up for the VIP Customer Program on a Maker’s website or on closetomyheart.com.au. After completing the sign-up form and paying the sign-up fee, your VIP membership will be active! When signing up on a Maker’s website, you will automatically be affiliated with that Maker; when signing up on closetomyheart.com.au, you will have the option to select your Maker affiliation.

    See the sign-up process here:

  2. No, Makers cannot sign up as VIP Customers. An Enthusiast who does not meet their minimum sales requirement for a given quarter will automatically be transitioned to a VIP Customer in the following quarter. Enthusiasts who become VIPs in this way will automatically be affiliated to their Upline. Makers who sign up to be VIPs at the same time that they are Makers will be subject to termination.

  3. Yes. You can cancel your VIP membership in the account settings section of your account. Any VIP Credit in your account will expire upon cancellation. VIP Credit cannot be transferred to a new VIP membership.

  4. You will only receive a refund if you cancel within 14 business days of signing up or successful renewal and have not redeemed any VIP Credit since the date of signup or renewal.

  5. When you place an order of at least $80, you’ll be able to add the current Stamp of the Month set to your order for FREE! Just select the stamp set from the “Promotions” section on the Shopping Cart page as you check out. Please note that the qualifying order total must be reached on a single order. You must click on the prompt for the free Stamp of the Month that you are given in your cart to get it free. If you add it to your cart by adding the item number into the search you will not get the Stamp of the Month free.

  6. No, you may only receive one free Stamp of the Month set each month. After redeeming a free Stamp of the Month set, however, VIP’s can qualify for and redeem additional Stamp of the Month sets at the $9 discounted price according to the normal program rules. For example, if you reach $160 on your first order of the month, you can receive one Stamp of the Month set free and a second at the discounted price. There is no limit to the number of discounted Stamp of the Month sets you can qualify for beyond your one free set.

  7. As long as you retain an active VIP Customer Program membership, your credits will not expire. If your credit or debit card is declined for renewal and your annual membership renewal fails, there is a 30-day grace period during which you can fix or update your account to renew. During this 30-day grace period, you can still redeem any of your unused VIP Credit. If you cancel your membership directly, your credits will expire at the time of cancellation and your account will revert back to a regular customer account at that time of cancellation.

  8. Yes, you can save up your VIP Credit.

  9. VIP Credit can be used to purchase most products, however there are a few exceptions. The following items cannot be purchased using VIP Credit:

    • Craft with Heart™ Subscriptions
    • Annual VIP Customer Renewals
    • Cricut.com purchases
    • Maker Enrolment
    • Discounted products (including specials and clearance items)
    • Die-cutting & Embossing Machine (Z5038)

    In addition, VIP Credit cannot be applied towards tax, shipping or Operation Smile™ donations.

  10. When placing an order on the Maker’s website, VIPs will have the option to apply VIP Credit on the shopping cart page. After adding items to your cart, you can choose how much credit to apply before checking out:

  11. Yes, your VIP Customer memberships renew automatically each year on the first day of the month following your sign-up date. For example, if you signed up November 1, 2020, you will renew on December 1, 2021.

  12. The renewal process for the VIP Customer Program is automatic, so you won’t need to do a thing! To find your renewal date, visit your Close To My Heart Maker’s website and click on the “VIP Membership Renewal” section of the “Account” page.

  13. The VIP Customer renewal fee is $55.

  14. If your credit or debit card cannot be charged when your VIP Customer Program account is up for automatic renewal, you will be notified that your account failed to renew. You will then have 30 days to resolve the billing issue before your membership is cancelled and you lose any of your unused VIP Credits. As long as you renew within this 30-day window, you will keep the credits you’ve earned. Please note that renewing within the 30-day window following a failed payment will not alter your annual renewal date.

  15. Because the renewal process is automatic, the only reason to worry about missing your renewal deadline is if your payment method is declined.

  16. You can cancel your renewal by visiting your Close To My Heart Maker’s website and clicking on the “VIP Membership Renewal” section of the “Account” page. From there, you can select the “Cancel Membership” option to submit your request for cancellation. As a reminder, you will automatically be charged for an additional year unless you follow all the steps to cancel your membership, and you will only receive a refund if you cancel within 14 business days of your renewal and do not redeem any VIP Credit since the date of your renewal.

  17. You can only change your Maker affiliation within the first 30 days of affiliating. After this window, if you wish to become affiliated with a different Maker, you must first cancel your VIP membership and then sign up again with a new Maker affiliation.

  18. As a VIP, you will only get your VIP benefits, including the ability to earn or redeem VIP Credit, when ordering through the CTMH Maker with whom you are affiliated.

  19. You can place orders on another Maker’s website, but you will not receive any VIP benefits, including the ability to earn or redeem VIP Credit.

  20. If you are affiliated with a Maker who becomes inactive, you will retain your VIP benefits. When placing orders, you will be prompted to affiliate with another Close To My Heart Maker during the ordering process.